Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at shopvoltifytech@gmail.com.
Please contact us before returning any item. Since we work with multiple fulfillment partners, the correct return address may vary depending on the product. Once your return request has been approved, we will provide detailed return instructions. Returns sent without prior authorization may not be accepted.
You can always contact us with any return-related questions at shopvoltifytech@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong product. We'll evaluate the issue and work to make it right as quickly as possible.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care products
- Hazardous materials, flammable liquids, or gases
If you have questions about whether your item is eligible for return, please contact us before placing your return request.
Unfortunately, sale items and gift cards cannot be returned.
Exchanges
The fastest way to exchange an item is to return the original item after it has been approved and then place a new order for the replacement product.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at shopvoltifytech@gmail.com.